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Instant contact with your clients

Instant contact with your clients

Vote: (38 votes)

Program license: Free

Developer: LiveZilla GmbH

Version: 7.0.7.2

Works under: Windows

Vote:

Program license

(38 votes)

Free

Developer

Version

LiveZilla GmbH

7.0.7.2

Works under:

Windows

Pros

  • Straightforward setup and deployment
  • Real-time chat functionality with file sharing and webcam support
  • Useful visitor tracking and analytics
  • Canned Responses for efficient communication
  • Interface customization options
  • Built-in translation tools for multilingual support

Cons

  • May require additional resources to manage translation effectively
  • Overlaps with analytics functionalities found in other stat-counter services

Streamline Customer Interactions with LiveZilla

LiveZilla presents a comprehensive solution for maintaining live contact with your website visitors and clients, enhancing the overall customer service experience. This customer support tool is engineered to provide seamless real-time communication, enabling businesses to promptly address inquiries, offer assistance, and potentially enhance sales conversions through direct engagement.

Getting Started

Setting up LiveZilla is a straightforward process, eliminating any complicated technical steps. Integration begins with the deployment of the LiveZilla client on the server that hosts your website. The provision of an easy-to-navigate setup wizard simplifies the configuration, ensuring a smooth start for users of all technical backgrounds. Once the setup is complete, you're equipped to begin instant messaging communications with visitors, leveraging additional functionalities such as webcam support and file sharing, all without the need for further installations.

Feature-Rich Assistance

LiveZilla goes beyond just chat functionalities. The application boasts robust tracking features, allowing you to glean insights about your site's visitors including their country of origin, browsing activities, and more. This data can supplement your existing analytics tools by providing a focused lens on customer engagement.

For efficient customer service, LiveZilla offers the ability to save frequently asked questions and respond with pre-determined answers, a feature known as "Canned Responses." This not only saves time but also standardizes responses to common queries. Moreover, the software includes translation tools, enabling your support team to communicate with a global audience by translating the LiveZilla Operator Client and Admin interfaces.

Customizable User Experience

With an eye for personalization, LiveZilla allows you to modify its appearance and functionalities according to your business needs. You have control over the aesthetic elements like the chat header background, ensuring consistency with your website's branding. Further customization is seen in the capability to hide certain selection boxes, adjust notifications timing, and manage resources through the upload of folders for operator use. These features collectively work towards creating a tailored support environment tuned to your operational methods.

What's New?

Recent updates to LiveZilla have further enriched the platform. Enhancements have been made allowing operators to gather resources in an organized fashion with the folder upload feature. Additionally, the inclusion of a translation editor invites users to adapt the interface into various languages, thus fostering an inclusive space for both operators and clients. Tweaks such as customizable notification windows and aesthetics offer more control over how users interact with the software, ultimately refining the end-user experience.

Summary

LiveZilla is a robust business solution designed to bridge the gap between you and your clients by offering real-time assistance and a bundle of features aimed at streamlining customer service operations. With an emphasis on ease of use, personalization, and comprehensive support capabilities, this tool is a valuable asset for any customer-centric business looking to improve its online service quality and responsiveness.

Pros

  • Straightforward setup and deployment
  • Real-time chat functionality with file sharing and webcam support
  • Useful visitor tracking and analytics
  • Canned Responses for efficient communication
  • Interface customization options
  • Built-in translation tools for multilingual support

Cons

  • May require additional resources to manage translation effectively
  • Overlaps with analytics functionalities found in other stat-counter services

This download is no longer available. This could be due to the program being discontinued, having a security issue or for some other reason.

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